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  2. SOLUTIONS
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  4. CALL CENTERS

Call centers

Our Call Center solutions are composed of traditional SmartPBX features enhanced with supervisor applications that allow you to manage calls as well as your work team. They also feature flexible routing to direct calls to the most appropriate agent based on preset rules and availability.

Integration is possible in the event your business already has an installed solution, or we can supply you with our SIP Trunk services where we'll offer you the best termination rates on the market.

Take advantage of the new staffing tendencies and models that enable your workforce to work from home or in a distributed manner.

SmartPBX for Call Centers includes

Call distributions

Automated Call Distribution (ACD) for smart call routing and queue management.

Auto-Attendant

Auto-Attendant that offers an Interactive Voice Response (IVR) and personalized messages.

Greeting message

usic on Hold and periodic advertisements for your customers.

Call Recording

Call recording for monitoring and training.

You can also incorporate
advanced features such as:

Self-management modules (IVR) that will guide your calls by collecting customer details in order to identify the best available agent through the computer telephony integration of your call center (CTI), optimizing the productivity of your team of agents by providing them with relevant contact information.
Text-to-speech will automatically provide your contacts with dynamic information by converting text data into spoken words.
It is possible to integrate your existing phone numbers in addition to us providing you with the required number of local or international DID channels.
Local and international calls at a special rate based on your call center's volume of calls.
Build sophisticated IVR applications to meet your requirements.
Automated calls with dynamic messages for your contacts.


Contact an advisor right now
and find out how SmartPBX
can enhance your company's communications.

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