SmartPBX Mini-Call Center is a solution designed for teams of up to 25 agents. The platform is composed of traditional SmartPBX features enhanced with supervisor applications enabling you to view and manage calls. It also has flexible routing to direct calls to the most appropriate agent based on preset rules and availability.
Take advantage of the new trends and staffing models, enabling your workforce to operate from home or in a distributed manner.
Being a Cloud platform means that no additional investment in equipment is required, your agents can answer calls from a SoftPhone installed on their PC (using a headset), or with IP phones with headsets. SmartPBX is located in the Cloud and on our side we will continuously feature updates and permanent support, which means huge cost savings for you.
SIP Trunking
for local and international calls
At a special cost based
on the volume of calls
your call center receives.
Online access
to an intuitive interface
Allows you to manage
your agents and
supervise consumption and calls.
Groups of calls and
Automatic Call Distributor (ACD)
To intelligently route calls and manage queues,
your calls will be answered
by the first available agent
in the corresponding area.
Auto-Attendant (IVR)
Provides Interactive Voice
Response (IVR)
and customized messages.
Greeting message,
Music on Hold
and periodic advertisements
for your customers.
Call recording
for monitoring
and training.
Contact an advisor right now
and find out how SmartPBX
can enhance your company's communications.
